Using Conversational AI with Complex Government Information

The moderator introduces the webinar topic and panelists, including Karen Howard, Erica Vossler, Dr. William Strelin, Shakib Shridi, and Ramu Synchro, who provide insights into their roles and organizations.

Karen Howard, Director of the Office of Online Services at the IRS, shares her responsibilities in driving digital applications and tools to enhance user experience on irs.gov.

Erica Vossler, a data scientist at the National Nuclear Security Administration in the Department of Energy, discusses her work in leading initiatives to improve data utilization for the nuclear security enterprise.

Dr. William Strelin, Chief Technology Officer in the Chief Digital and AI Office at OSD, explains his focus on exploring future AI technologies in the Department of Defense and ensuring adherence to key principles.

Shakib Shridi, Chief Data Scientist at NTIS within the U.S. Department of Commerce, highlights his bureau's mission to address data-centric challenges through public-private partnerships and federal agency collaborations.

Ramu Synchro, Co-founder and CEO of Allen AI, shares the company's journey in advancing language understanding and deep learning technologies to enhance user interactions with software.

The panel discusses the differences between generative AI and conversational AI, emphasizing the importance of trust, accuracy, and user experience in deploying AI solutions at federal agencies.

Panelists provide examples of how AI is utilized to improve citizen services and operational effectiveness within their respective agencies, focusing on data quality, transparency, and automation to enhance user experiences.

The panel delves into the concept of assured AI in defense operations, emphasizing the need for justified confidence in AI systems' performance, scalability, and potential impact on operational efficiency.

The panel explores the potential applications of conversational AI technologies like chat GPT within organizations, highlighting the benefits of improving customer service, personalization, automation, and knowledge management through AI interfaces.

Discussion on leveraging conversational tools to help people come up to speed quickly in missions or duties, potential applications in different domains like nuclear science, and onboarding processes for new employees.

Addressing challenges faced in AI deployments such as training models on thick manuals and interpreting AI responses correctly to make informed decisions.

Exploring how AI can generate actionable intelligence from complex information, focusing on refining computational models, speeding up analysis, and maximizing efficiency in decision-making processes.

Discussing the potential use cases for conversational AI in agencies, emphasizing access to personalized and user-friendly services, privacy considerations, and revolutionizing federal services.

Closing remarks from panelists highlighting the importance of cautious but deliberate approach towards AI adoption, collaboration between sectors, consideration of privacy and diversity, and readiness for AI transformation.