Usability Testing Tips and Examples | Google UX Design Certificate

Overview of usability studies and the importance of conducting research to assess participant interaction with a product.

Explanation of the different points in the design process where usability studies can be conducted and their purposes such as concept testing and identifying product usability with specific user groups.

Recommendations on recruiting a handful of participants for usability studies, focusing on cost-effectiveness and user feedback.

Illustration of a usability study example involving a website ordering process and the identification of design issues through participant feedback.

Comparison of moderated and unmoderated usability studies, highlighting their benefits and limitations.

Explanation of the benefits of moderated usability studies including real-time guidance, rapport building, and detailed feedback.

Discusses limitations of moderated usability studies such as potential influence from the moderator, inflexibility, and participant identification issues.

Explanation of unmoderated usability studies allowing participants to complete tasks independently and in their own time, especially beneficial for sensitive feedback.

Outlines limitations of unmoderated usability studies including the lack of real-time follow-up questions and minimal control over participant engagement.

The process of scheduling a dog walker using an example product app. Participants explore the scheduling options and provide feedback on the usability.

Participant selects a dog walker named Jane Doe and successfully completes the booking process. Feedback on the ease of selecting a dog walker is provided.

Participant navigates to the user profile to edit their address. Feedback on the ease of finding the user profile for editing is discussed.

Discussion on the usefulness of the dog walking app. Participant shares thoughts on the effort required and whether they would use the app.

Evaluation of participant B's tone and observations during the usability study. Analysis of participant responses and attitude.

Summary of using spreadsheet note-taking during a usability study. Encouragement to practice the skill and pursue the Google UX Design Certificate for full experience and job search help.