The art of negotiation: Six must-have strategies | LBS


Summary

This video provides an insightful overview of key concepts in influence and persuasion, with a focus on practical applications. It delves into the power of reciprocity, commitment and consistency, social proof, authority, and scarcity in influencing decision-making. The examples provided, such as charity donations, public resolutions, and limited offers, effectively illustrate these principles in action across various contexts. Ultimately, the video emphasizes the importance of strategic messaging and effective delivery in successfully influencing others.


Introduction to Influence and Persuasion

Introduction to the rich area of research on influence and persuasion, emphasizing the practical application of theory with examples in different contexts.

Reciprocity in Influence

Exploration of reciprocity as a powerful influence tactic, illustrated through examples like charity donations and customer surveys.

Commitment and Consistency

Explanation of the concept of commitment and consistency in influencing behavior, with examples such as public resolutions and bumper stickers.

Social Proof

Discussion of social proof and how people tend to follow others' actions, highlighted by examples like canned laughter in TV shows and celebrity endorsements.

Authority and Conformity

Exploration of authority and conformity in influence, examining how authority figures and social norms impact decision-making.

Escalation of Commitment

Explanation of escalation of commitment and how people tend to stick to their choices despite negative feedback, illustrated through examples in decision-making.

Scarcity and Urgency

Discussion on the influence of scarcity and urgency on decision-making, with examples like limited offers and auction fever.

The Power of Persuasion

Final thoughts on the importance of strategic messaging, framing information effectively, and considering the delivery of the message in influencing others.

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