Summary
The video recounts a nursing assistant's journey with a young man who initially rejected care following a spinal cord injury. Through building trust, understanding the patient's perspective, and introducing small changes gradually, the team successfully helped the patient accept treatment and feel more comfortable with his body post-injury. The experience showcases the importance of patience, empathy, and effective communication in overcoming resistance to care in healthcare settings.
Experience of Refusal of Care
The speaker shares a personal experience of encountering refusal of care during their professional practice as a nursing assistant. The experience involves helping a young man who initially refused care after a spinal cord injury.
Building Trust and Acceptance
The nursing assistant describes the process of building trust and acceptance with the patient who initially rejected care. Strategies such as engaging in conversations, understanding the patient's perspective, and establishing a routine were crucial in gaining acceptance for treatment.
Overcoming Resistance to Care
The team's efforts to overcome the patient's resistance to care by introducing small changes gradually and creating a comfortable environment for the patient. This process helped in easing the patient's discomfort and accepting their body post-injury.
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