Summary
The video focuses on how a chatbot can efficiently handle support tickets for SAS businesses, showcasing its ability to deflect a significant number of queries. The chatbot is highlighted for its multilingual capabilities, quick training on knowledge bases, and auto-retraining feature for accurate support. Viewers are guided through the process of creating and customizing a chatbot, emphasizing its role in enhancing user experience and boosting sales conversions with timely responses.
Introduction to Support Tickets
Introduction to the issue of support tickets for SAS businesses and the impact of growing ticket numbers on staff workload.
Using Chatbot for Support
Demonstration of how the speaker used their own software, a chatbot, to deflect over 15,000 support queries in the last 10 months.
Multilingual Support
Discussion on the chatbot's ability to translate conversations into multiple languages, catering to a global user base.
Training the Chatbot
Explanation of how the chatbot can be trained on the SAS's knowledge base quickly and effectively to provide accurate support answers.
Auto-Retraining and Updates
Details on setting the chatbot to auto-retrain on updated information and checking for changes to ensure accurate support.
Adding Q&A Pairs
Illustration of how new question and answer pairs can be added to enhance the chatbot's support capabilities and deflect more tickets.
Creating a Chatbot
Step-by-step guide on creating a chatbot using a knowledge base, demonstrating the quick setup process.
Customizing the Chatbot
Explanation on customizing the chatbot's appearance, language model, and prompt to provide tailored user experience.
Testing the Chatbot
Testing the chatbot's functionality by asking a query and showcasing the rapid and accurate responses from the knowledge base.
Notification and Model Options
Overview of notification options for chatbot interactions and the availability of different AI models for response accuracy.
Enhancing Sales and Support
Highlighting the chatbot's role in not only deflecting support tickets but also aiding in sales conversions by providing timely and informative responses.
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