Deep Learning with PolyAI: The Future of Conversational AI (Part 1)

Introduction to the podcast discussing the future of conversational AI with the co-founder and CEO Nicola along with Yen, the COO, highlighting Poly AI's expertise in the field.

Discussion on the changing landscape of conversational AI, the acceleration of change in the market, and the impact of new players entering the arena, with a focus on the discontinuation of Gartner's conversational AI for their magic quadrant.

Insights on the evolving nature of conversational AI products, changes in platform functions, and the need for platforms to adapt to new functions and user priorities.

Exploration of the impact of generative AI on conversational AI, including the ease of building automation, the role of larger platforms versus emerging champions, and the implications for enterprises.

Discussions on the evolving capabilities of generative AI in conversational AI, adding reasoning and context to interactions, and improving responses to complex queries.

Examining the challenges and opportunities presented by generative AI, including the balance between control and improvisation, different perspectives on adoption, and the implications for buyer decisions.

Analysis of the impact of GPT-3 on conversational AI expectations, raised standards in reasoning abilities for AI bots, and the implications for the future of conversational AI.

Exploration of the role of generative AI in advancing conversational AI capabilities, enabling personalized responses, and setting new standards for user interactions.

Discussions on future expectations in conversational AI, the need for industry players to keep pace with evolving standards, and the potential for generative AI to drive innovation in customer interactions.

Insights into evolving customer expectations in conversational AI, the impact of generative models on user experiences, and the challenges and opportunities for brands to meet new standards.

Discussion on the democratization of conversational AI platforms, the balance between control and improvisation in design, and the implications for brand identity and customer experiences.